Cómo funciona

How to access correYvuela

You can use correYvuela with your favourite messaging app. You just need to send a text message to correYvuela using:

How to use correYvuela
With correYvuela you search and purchase flights using text messages. The system works by typing in different COMMAND keywords, explained as follows:

After you type in “Hi” when you search for a flight , the system will send you a form for you to copy and paste. You fill out the flight information: from, to, date and time.

  • How to COPY & PASTE the flight FORM:

How to fill out the FORM to search for a flight:

  • How to add FROM and TO information:
    • Airport name
    • City
    • IATA Code (you can search for it in Google)
    • Any of the previous combinations (i.e. London Stanted STN)
    • Flights with the same FROM and TO are not allowed
    • Entering a city here will provide all the airports in this city.
    • Entering a Country here will provide its Capital.
  • DATE formats supported:
    • DD/DD
    • DD-MM
    • DD:MM
    • DD_MM
    • If the departure date is prior to the flight, it will be considered as from next year
    • If the departure date is ahead of the RETURN date, you will receive an error message and a new FORM to make the correction
    • Searches for same day flights are not supported
  • TIME formats supported:
    • 10 AM, am, a.m., A.M.
    • 22, 22H, 22h
    • If you want to fly in the morning (from 05:00 to 14:00), just type MORNING
    • If you want to fly in the afternoon (from 12:00 to 19:00), just type AFTERNOON
    • If you want to fly at night (from 18:00 to 23:59), just type NIGHT
  • If the system fails to recognize any information added in the FORM, it will reply with **** in the corresponding field for you to fix it.

 

At any moment after performing a search using the form, you can type UPDATE and you will receive a message with the updated information from your last search. Your session never expires so you can track your flight until the day of departure.

correYvuela provides the cheapest result out of the search criteria filled out in the form. If you want to know more flight options other than the one provided, you simply need to type NEXT and you will receive the consecutive 5 best results

Once you have found your flight, you can confirm it using the commands OK1, OK2, OK3, OK4, OK5. Out of the 5 best results provided with the NEXT command, type OK plus the number of the search result you are interested in to start your reservation process

At the time of purchase of a flight, the system will ask for your personal information. You will receive a PASSENGER INFORMATION form for you to fill out. You’ll receive a form for every passenger, up to 8 passengers are supported.
As follows we show you how to fill out the PASSENGER INFORMATION form:

  • How to enter your NAME:
      El sistema acepta cualquier formato alfabético, en caso de detectar caracteres numéricos, devolverá error.

    • PLEASE NOTE: In order to guarantee your proper check-in and boarding, you must enter the information exactly as it appears on your ID or Passport
  • How to enter your LAST NAME:
      The system supports any alphabetical format but not numeric characters, otherwise it sends an error message

    • PLEASE NOTE: In order to guarantee your proper check-in and boarding, you must enter the information exactly as it appears on your ID or Passport
    • If you have two last names, separate them with a space
  • How to enter your E-MAIL:
    • The system supports any e-mail address but will reply with an error if it doesn’t detect a @
    • The system supports any alphanumeric format and certain symbols (- . _ @)
    • The system supports UPPER and LOWER CASE letters regardless
    • The system ignores accents of any type
    • PLEASE NOTE: To reassure that your itinerary, tracking number and invoice is correct and thus avoid any possible incidents, you must make sure that all the information is entered correctly
  • How to enter the GENDER:
    • The system recognizes only: MAN/WOMAN – MALE/FEMALE
  • How to enter ID/PASSPORT number:
    • Due to the diversity of available formats in all countries, the system doesn’t restrict any given format
    • PLEASE NOTE: To reassure that your check-in and boarding is properly done and thus avoid any possible incidents, you must enter it exactly as it appears on your required ID for the flight, ID or Passport
  • How to enter your DATE OF BIRTH (D.O.B.):
    • The supported formats are: DD/MM/AAAA DD-MM-AAAA DD_MM_AAAA DD:MM:AAAA DD.MM.AAAA DD,MM,AAAA. Any of the previous symbol combinations are also supported, for example: DD,MM/AAAA
    • The year must be entered with 4 numeric characters
    • PLEASE NOTE: To reassure that your check-in and boarding is properly done and thus avoid any possible incidents, you must enter it exactly as it appears on your required ID for the flight, ID or Passport
  • In case of SEVERAL PASSENGERS:
    • correYvuela supports the purchase of up to eight passengers in the same ticket. The system sends a form for every passenger. The buying process doesn’t end until all the forms are correctly filled out. Otherwise, the system will send an error message or FORMS with STARS in each blank field to make it easier for the user to fill it out correctly
    • PLEASE NOTE: You can forward the FORM to each passenger for them to fill out and for an overall better user experience
    • PLEASE NOTE: If you are traveling with a minor, for PASSENGER 1 enter one adult. Otherwise, the BOT will not support a minor as the main passenger and you won’t be able to continue with the buying process

In addition to your personal information, you will need to enter your address. How to fill out the ADDRESS FORM:

    • How to enter the ADDRESS:
        The system doesn’t restrict any format, you can enter it using any character, symbol, accent or punctuation sign
    • How to enter the CITY:
      • The system supports any alphabetical format and accents, including spaces for cities with several words
      • The BOT supports UPPER AND LOWER CASE letters regardless
    • How to enter the POSTAL CODE:
      • The system supports any numeric format
      • The system doesn’t recognize alphabetical characters, symbols, accents or punctuation signs
    • How to enter the COUNTRY:
      • The system supports any alphabetical format and accents, including spaces for countries with several words
      • The system supports upper and lower case letters regardless
    • How to enter the PHONE NUMBER:
      • The system supports any numeric format and the symbol (+)
      • The system doesn’t recognize alphabetical characters, symbols, punctuation signs or accents
      • PLEASE NOTE: Enter the international prefix of your country with the + sign at the start, for example: +346665544
    • In any of the previous instances, whenever there is an error with the information filled out in the form, the system will reply with a form filled out with STARS in the corresponding fields that need to be corrected

As the last step of the payment process, you will have to fill out the information in the SECURED PAYMENT FORM “STRIPE”:

    How to enter the CARD NUMBER:

  • Enter the 16 digit number of your credit/debit card without any spaces
  • Enter your CVC
  • Enter the expiration MONTH of the card
  • Enter the expiration YEAR of the card
  • You can DECIDE if the secure payment form STRIPE saves your data for future purchases
  • Click on “Confirm order” button to complete the purchase

Once you have completed the purchase, you have the option to get immediate customer support on anything pertaining to your flight. You just need to type the word SUPPORT

To change the language to Spanish, you just need to type in ESPAÑOL/SPANISH or CASTELLANO/CASTILLIAN, which you can do at any moment in the conversation with correYvuela.

To change the language to English, you just need to type in INGLÉS/ENGLISH, which you can do at any moment in the conversation with correYvuela

If you want to stop receiving messages from correYvuela, you can use the CANCEL command. If you send this word, the system will stop sending you information.
To re-activate the system, you just need to send another message, a form or command.

Complete list of command words
  • ENGLISH/INGLÉS: to change the language to English
  • SPANISH/ESPAÑOL or CASTILLIAN/CASTELLANO: to change the language to Spanish
  • FORM: to receive a new form and search for a flight
  • UPDATE: to update your last flight search, which updates times and available prices. This command can be used after performing any search
  • NEXT: to get the next best possible result after performing a search. You can get up to 5 results
  • OK1,OK2, …, OK5: to select the flight option found with the NEXT command that you want to purchase
  • SUPPORT: to get customer support after the purchase of your flight
  • CANCEL: to stop receiving messages from correYvuela. You can re-activate the system sending a new message, a form or a command
correYvuela behaviour

correYvuela is an automated system based on natural language capable of searching and providing information on the search and purchase of flights. This type of system is called a CHATBOT.
With predefined and specific characteristics within certain messages, a CHATBOT imitates human behaviour. In short, correYvuela:

  • INSULTS:
    • The CHATBOT apologizes and disconnects for 30 minutes, not responding to any other messages sent
  • The word THANKS:
    • The CHATBOT doesn’t respond when it receives a thank you
  • Messages NOT UNDERSTOOD:
    • In order to make easier the flight search and purchasing process, when the CHATBOT doesn’t understand the content within a message, it will reply with a help message providing several options related with the status of the user at that moment.
    • The CHATBOT will perform this action twice in a row if it receives two messages that it doesn’t understand
    • Upon a third misunderstood message, the BOT will prompt a personalized customer support so that the user may continue with the purchasing process by re-engaging with the CHATBOT